Effective Date: 25/08/2025
At Aljedayel Computers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 3-day Return & Refund Policy from the date of delivery.
1. Eligibility for Return
To qualify for a return, the following conditions must be met:
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The product must be returned within 3 calendar days of delivery.
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The item must be unused, unopened, and in its original packaging.
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Proof of purchase (invoice/receipt) is required.
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The product must be in the same condition as delivered, with all original accessories, manuals, and tags included.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used electronics.
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Software, digital products, and licenses.
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Products damaged due to misuse, mishandling, or unauthorized repairs.
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Items purchased during clearance or promotional sales (unless defective).
3. Refund Process
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 7–10 working days.
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Shipping, handling, and cash-on-delivery charges (if any) are non-refundable.
4. Return Shipping
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Customers are responsible for the cost of return shipping unless the product was delivered defective or incorrect.
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In the case of defective or wrong items, we will arrange a replacement or bear the return shipping cost.
5. Exchange Policy
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Direct exchanges are subject to product availability.
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If the product is not available, a refund will be issued instead.
6. Contact Us
To initiate a return or refund request, please contact us within 3 days of delivery:
Email: 